FAQs

General

What makes Larcool different from other coolers?

All Larcool coolers are designed for easy portability, durable protection, and all-day ice retention. To find the right fit for your lifestyle, assess how much storage you need, what you’re packing, and how you’re transporting your cooler. For more information, visit our Buyer’s Guide.

How long can Larcool keep items cold?

Larcool is designed for long-lasting ice retention. But every adventure is different, and so is the performance based on outside temperature, usage, and how often you open the cooler. Pre-chill your cooler and contents for the best results.

Are Larcool coolers waterproof and weather-resistant?

Yes, pre-chilling your cooler and ice packs enhances cooling efficiency. We recommend storing the cooler in a cool place before use and freezing the ice packs overnight.

What sizes are available?

Larcool coolers are not designed for dry ice use. The extreme cold may damage internal linings and seals. Stick with reusable ice packs or traditional ice for best results.

Use & Environment

Are Larcool coolers suitable for beach, desert, or hiking trips?

Yes, Larcool coolers are built for rugged conditions. Our products are built with waterproof exteriors, puncture-resistant shells, and durable molded bases that can withstand sand, heat, and rough terrain.

Can I use a Larcool cooler in my car or RV for extended travel?

Yes. Larcool’s compact car coolers are designed for road trips, and the full-size models fit easily in trunks or RV compartments, keeping meals and drinks cold for long drives.

Can I store perishable food or medicines inside?

Yes, perishable items like dairy, meats, or insulin can be safely stored when used with sufficient ice packs. Always monitor the internal temperature for medical-grade storage.

Are the coolers suitable for both hot and cold items?

Larcool coolers are primarily designed to keep items cool. Using them for hot items may affect their cooling efficiency and is not recommended.

Can I remove the wheels or handles on the wheeled model?

The wheels and handles are fixed for durability and ease of transport. They are not designed to be removed but are built for long-term, heavy-duty use.

Product Care

How should I clean and maintain my Larcool cooler?

For optimal performance and longevity, clean your Larcool cooler by following these steps:

  1. Empty the cooler – Remove all contents, melted ice, and dividers.
  2. Rinse the interior – Lightly rinse the interior with water. For soft-sided models, use a damp cloth instead.
  3. Clean with mild soap – Use warm water and mild dish soap with a soft sponge to clean all surfaces.
  4. Rinse thoroughly – Rinse out all soap residue with clean water. Avoid high-pressure spray directly on zippers or seams.
  5. Dry completely – Wipe down with a dry towel. Leave the cooler open in a well-ventilated area until fully dry—this prevents mold and odors.Tip: Avoid bleach or harsh cleaners that may damage the cooler’s surface, and store with the lid slightly open to prevent odors.

Order Placement & Shipping

Do you offer bulk discounts for commercial orders?

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What are your shipping options and delivery times?

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Do you ship internationally?

Currently, we only ship within the United States. If you have specific shipping requests, please contact our customer support team for assistance.

Returns & Refunds

What is Larcool's return policy?

Customers may request a product return within 30 days from the date of purchase. For more details, please visit our Returns Policy page.

How do I initiate a return?

To initiate a return, please follow the instructions provided on our Returns Policy page or contact our customer service for assistance.

Cold That Goes the Distance

Built for extremes, trusted anywhere.

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